Privacy Policy

Website: https://muna-world.com

1) Introduction

This Privacy Policy explains how Muna World (“we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our website, products, and services (collectively, the “Service”). By using the Service, you consent to the practices described in this Policy.

2) Who We Are

The data controller is Muna World, Liasu Road, Egbe, Lagos, Nigeria. You may contact us at munaworld11@gmail.com or +234 701 105 6192.

3) Information We Collect
  • Information you provide — name, email, phone, address, account details, messages, reviews, uploads, checkout details.
  • Transactional data — order history, payment method (token/last 4 via processors), billing/shipping info.
  • Automatic data — IP address, device/browser type, pages viewed, referring URLs, timestamps, approximate location.
  • Cookies & similar tech — identifiers to keep you logged in, remember preferences, and measure usage (see “Cookies”).
  • Media you upload — photos/videos and associated metadata you choose to share.
4) How We Use Your Information
  • Provide and improve the Service, process orders, payments, and deliveries.
  • Communicate with you (support, transactional messages, updates, marketing where permitted).
  • Personalise content, remember preferences, and measure performance.
  • Detect, prevent, and address fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our Terms & Conditions.
5) Legal Bases (where applicable)

We rely on one or more of the following legal bases under applicable laws (including Nigeria’s data protection laws and, where relevant, the GDPR):

  • Contract — to provide the Service you request (e.g., fulfill orders).
  • Consent — for certain marketing, cookies, or optional features; you can withdraw consent at any time.
  • Legitimate interests — to secure and improve the Service, prevent fraud, and communicate with you about similar products.
  • Legal obligation — to meet regulatory and record-keeping requirements.
6) Sharing & Disclosure

We share information with trusted third parties that help us run our business, for example:

  • Payment processors (to process payments securely).
  • Logistics & delivery partners (to deliver your order).
  • Analytics & service providers (to understand usage and improve the Service).
  • Professional advisers (accountants, auditors, legal counsel).
  • Authorities when required by law or to protect rights, safety, and security.

We do not sell your personal information.

7) Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and analyse traffic. Some cookies are essential; others are for analytics or marketing. You can control cookies in your browser settings and, where available, through on-site cookie controls. Typical cookie duration is up to 365 days.

8) Analytics, Advertising & Payments
  • Analytics — we may use analytics tools to understand how visitors use the site (pages visited, time on site, etc.).
  • Advertising — if used, ad partners may set cookies or tags to measure campaigns and show relevant ads.
  • Payments — payments are handled by third-party processors. We do not store full card details; processors provide tokens/last 4 digits where needed.
9) Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements. Typical retention for routine records is up to 24 months, unless a longer period is required by law or to resolve disputes and enforce agreements.

10) Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is 100% secure. Please keep your account credentials safe and notify us immediately of any unauthorised use.

11) Your Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, or port your data; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. To exercise your rights, contact us at munaworld11@gmail.com.

💡 We’ll respond to valid requests within the time limits set by law. We may request verification to protect your account.
12) Children’s Privacy

Our Service is not directed to children under 13. If you believe a child provided personal data without consent, please contact us and we will take appropriate steps to remove such information.

13) International Data Transfers

If your information is transferred outside your country (for example, to providers that store data in other regions), we implement appropriate safeguards permitted by applicable laws (such as contractual protections).

Our site may include links to third-party websites. We are not responsible for their content or privacy practices. Review their privacy policies before providing any information.

15) Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted on this page and the “Last updated” date is revised. Your continued use of the Service after changes means you accept the updated Policy.

16) Contact Us

Muna World

Liasu Road, Egbe, Lagos, Nigeria

Phone: +234 701 105 6192

Email: munaworld11@gmail.com

See also our Terms & Conditions and Refund Policy.