Website: https://muna-world.com
1) Overview
We want you happy with Muna World. This policy explains when refunds apply, how to start a return, and timing.
2) Eligibility
- Request a return within 7 days of delivery.
- Items unused, same condition, original packaging with all tags/accessories.
- Proof of purchase required.
3) Non-Returnable Items
- Perishables / expired items
- Personal care/undergarments once opened/used
- Gift cards, downloads, subscriptions once delivered/activated
- Custom/personalised items (unless defective)
- Clearance/final-sale items where stated
4) How to Request a Return/Refund
- Contact us within 7 days (see Contact Us).
- Provide order number, item(s), reason, and photos if damaged/defective.
- Wait for approval and RMA instructions.
- Ship items back within 7 days of approval.
5) Shipping Your Return
- If not our error, return shipping is your responsibility and non-refundable.
- For our error, we provide a prepaid label or reimburse reasonable costs (pre-approved).
- Use a trackable service; insure high-value items.
6) Inspection & Outcome
We inspect all returns. Refunds may be denied/partial if used, damaged, missing parts, or late.
7) Refund Method & Timing
- Refunds go to the original payment method or store credit if not possible.
- Processing target: 10 business days after receiving/inspecting the return.
- Your bank/payment provider may take additional time to post it.
8) Late or Missing Refunds
- Re-check your account/wallet.
- Contact your bank/provider (up to 7 days).
- Still missing? Contact us.
9) Exchanges
Often fastest: return (if eligible) and place a new order. Direct exchanges may be possible—contact us first.
10) Damaged / Defective / Wrong Items
Report within 7 days with photos; we’ll arrange replacement, repair, or refund.
11) Digital Products & Services
Generally non-refundable once delivered/accessed, except where required by law or if faulty and cannot be remedied.
12) Sale & Promotional Items
Refunds (if allowed) are based on the amount paid after discounts; some promo/clearance items may be final sale.
13) International Orders
Duties/taxes/carrier fees are non-refundable. Return costs/timelines vary by country.
14) Contact Us
Muna World
Liasu Road, Egbe, Lagos, Nigeria
Phone: +234 701 105 6192
Email: munaworld11@gmail.com